Frequently asked questions

You are able to make a complaint by contacting the Assetz Capital Customer Service Team via the Live Chat feature on the Platform Website, in addition if you are a borrower or broker you can also speak directly to your dedicated point of contact.

Alternatively, if you prefer, you can provide us with details of your complaint by letter or e-mail instead.

Please visit our complaints page for full contact details: https://retail.assetzcapital.co.uk/complaints/

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If you’ve forgotten your log in details, please email enquiries@assetzcapital.co.uk and one of our Customer Service Team will help you to unsubscribe.

Although the Retail Investor Platform is now closed to new lending, loans are still being made via Institutional Lenders.

Assetz Capital complies with UK regulations on the prevention of fraud and money laundering.

Every borrower is spoken to face-to-face in person or by video call. A surveyor, Assetz Capital employee or both, visit the site of the security that is offered in support of the loan. Assetz Capital undertakes business checks to ensure each business is doing what it professes to do. In addition to this credit searches and Companies House checks are also performed to confirm the authenticity of the business.

Retail investor default interest rates vary on a loan-by-loan basis. The typical lender default interest rate will be 3% per annum above the normal interest rate on the loan.  Should this differ on any loan then the actual default interest rate for that loan will be noted clearly in the loan documentation.

Although the Retail Investor Platform is now closed to new lending, loans are still being made via Institutional Lenders.

Assetz Capital has a team of proactive Relationship Directors who are happy to meet potential businesses that require funding. They are supported by a highly experienced, time served, Credit team, and between them they look to apply real world, common sense principles alongside financial metrics.

There are some key questions that we look to ask when lending: -

1. Do we understand the entity to whom we are asked to lend, and do they have relevant experience?
2. Are we secured at an appropriate level for the deal proposed?
3. Can we follow the monies advanced to its intended purpose? Is the amount sufficient? And the Purpose acceptable?
4. Can the Borrower service the repayments with sufficient headroom?
5. Is the proposed exit deemed realistic and achievable?
   

Once in possession of this information we will decide if this is an appropriate risk to place to Lenders. In the vast majority of cases we will have have met the potential borrower and viewed the asset offered as security.

The questions above will apply although equally important is whether we are building the right property for the location, and how long it will take the properties to be absorbed into the marketplace through sales.

We allow for a 7-day grace period on payments, as there are occasions when cash flows are delayed in addition to having to allow for weekends and Bank Holidays. A balance has to be struck in order to make the process of monitoring loans both a practical and yet robust proposition and we feel this period is reasonable.

Our expected defaults and losses data along with actual defaults and losses data is updated regularly for all investors to view. To see and find out more about how we calculate these figures, please visit our Defaults & Losses page